A self-serve tablet or phone screen at your front desk turns walk-in and counter customers into contacts and review requests.

Collect reviews before customers leave the store

Capture a customer's review right after providing a great experience with the new check-in kiosk available with Reputation AI.

• Self-serve kiosk runs on any tablet or phone at your front desk. A customer types in their own name and email and taps submit
• Automatic contact creation means the customer becomes a contact in your CRM, matched by email first, then phone, so you don't get duplicates
• Instant review request: Your standard review request email goes out the moment they submit
• Auto-resets between customers so it's always ready for the next person. No staff needed.
• Duplicate-request protection is in place so that a customer who already received a review request in the last 30 days won't get another one from the kiosk
• High volume allowance with up to 50 check-ins per hour per business
• Full control: The kiosk automation shows up in your Automations like any other, so you can turn it off or delete it any time

Why it matters

Until now, you could only request a review from someone whose contact details you already had. This meant walk-in customers — the people who buy something and leave without ever entering your CRM — were invisible to your review flow.

It also means you can ask for a review at the exact moment the experience happened, when customers are most likely to say yes, and build your CRM from foot traffic you'd otherwise never capture.

Who it's for

• Businesses on Reputation AI Premium with walk-in or counter traffic (retail, salons, restaurants, clinics)
• Partners migrating clients off legacy review-request products who want a comparable kiosk experience
• Businesses looking to grow their CRM contact list from in-person visits, not just digital channels

How to get started

Available to all accounts with Reputation AI Premium.

1. In Business App, go to Reputation AI > Reviews. (Directly in Business App. Do not launch the Reputation AI app.)
2. Click "Request" in the top right corner, and select "Check-in kiosk."
3. In the "Launch check-in kiosk" panel, scan the QR code with the tablet or phone you'll use at the counter, and use "Copy link" to send it to that device, or "Launch in new window" to open it on the device you're already on.
4. Leave the kiosk page open at your front desk. It will reset itself automatically after every customer.

Learn more

FAQs

Q: How many check-ins can the kiosk handle? A: Up to 50 per hour, per business — a shared allowance across every device at that location. This was raised from 10/hour for this release.

Q: Will a returning customer get spammed with review requests? A: No. A customer who already received a review request in the last 30 days won't get another one from the kiosk. They're still saved or matched as a contact — only the send is skipped.

Q: Can I text the review request instead of emailing it? A: Not in this release. The automatic request goes out by email only, using your account's default template, with no follow-up reminders yet.

Q: Is this available for multi-location accounts? A: Not yet — the kiosk is available on single-location Reputation AI Premium accounts, rolling out to selected partners first.

Q: Can I customize the kiosk form itself? A: No. The kiosk form is provisioned and managed by the platform, so it won't appear in CRM > Forms and can't be edited or deleted — that's what keeps the kiosk link stable.