Vendasta is proud to announce the release of Conversations AI, our next-generation multichannel messaging product—now enhanced with AI voice receptionist capabilities. Replacing Inbox Pro, Conversations AI empowers local businesses to handle chats, texts, and phone calls using a powerful, automated AI Receptionist. Releasing July 16, Conversations AI will be available in three editions: Standard – $29/month USD

• AI-powered webchat + WhatsApp
• Best for international businesses that don’t need SMS or voice features Pro – $39/month USD
• Everything in Standard, plus SMS and missed-call text-back
• Perfect for SMBs that want AI coverage over chat and SMS Premium – $79/month
• Everything in Pro, plus full AI Voice Receptionist functionality
• Includes 300 minutes of AI voice usage/month
• Designed for high-call-volume businesses or those without a front-desk

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Introducing Voice AI in the Premium Edition

The Premium edition brings voice automation to Conversations AI. Using natural-sounding voice technology, the AI Receptionist can:

• Answer calls 24/7
• Capture leads
• Book appointments This marks the end of the open beta for voice AI features. All Inbox Pro open beta users must migrate to Conversations AI | Premium by August 14 to retain voice functionality.

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New White-Glove Service: AI Receptionist Setup

To support this transition and accelerate onboarding, Vendasta is launching a new professional service: AI Receptionist Setup – $199 one-time includes:

• Custom configuration of AI receptionist (chat, voice, automations)
• Business goals and brand tone intake
• Integration with calendars and lead capture tools
• 30-day performance check-in and optimization Best for: Time-strapped partners and service-based SMBs such as home services, salons, real estate professionals, and legal consultants.

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What Else is New?

Launching July 16, all editions of Conversations AI (Standard, Pro, Premium) benefit from powerful new features that enhance AI employee capabilities: Available at Launch:

• Custom Capability Editor for API-powered tasks
• Upload PDFs, Docs, and Sheets to the AI knowledge base
• Monthly website re-scraping for updated AI knowledge
• Autonomy Level indicators for each AI Employee

Coming Later this Year:

• Call forwarding to live staff
• “Chat with Live Data” (e.g., reviews)
• Build custom AI employees and chat with them in-app
• Route web chats to specific AI employees
• Trigger AI employee actions via automation workflows
• Choice of LLMs to power the AI receptionist

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What Happens to Inbox Pro?

On July 16, Inbox Pro and AI-Assisted Web Chat will:

• Be available for existing accounts only (no new activations)
• Require all partners using voice AI features to** upgrade to Conversations AI | Premium** by August 14 The “Inbox” tab in both Business App and Partner Center will also be renamed Conversations.

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Summary

With the release of Conversations AI, Vendasta is redefining how SMBs engage with leads and customers. This AI-first solution makes it easier for businesses to capture leads, manage inquiries, and scale without needing extra staff. If you're currently using Inbox Pro or are in the voice AI beta, contact your Account Manager or email support@vendasta.com to upgrade. Visit the Conversations AI product page in Marketplace on July 16 for full details and enablement resources.