In line with Google’s official announcement about retiring the Google My Business Q&A API, Vendasta will make corresponding updates across our products. Starting on November 3, 2025, the Google Q&A sections will be removed from the following areas within the platform to ensure our platform remains aligned with Google’s current integrations and supported APIs:

• Standalone Reputation Management
• Business App → Reputation Management
• Multi-location → Reputation Management
• Executive Report As for Vendasta Services’ offerings, only the Review Responses Plus service will be affected by this change. Beginning November 3, 2025, Vendasta Services will no longer provide Google Q&A functionality within Review Responses Plus. All other features of this service will continue to operate as usual. No action is required on your end — these updates will occur automatically.

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Tips to Stay Connected with Customers

As you adapt to this change, there are new ways to maintain customer engagement through AI technology. We’ve shared insights on how AI Agents are becoming a more effective way to manage customer Q&A. Learn more in our latest blog post: Google Q&A Feature Retiring: What Businesses Need to Know

To help you preserve the value of your existing Q&A content, we recommend downloading your Google Q&A data before the retirement date. You can then repurpose these insights to train your AI Receptionist, enabling it to provide accurate answers to common customer questions and maintain a consistent experience.

If you’d like our team to assist with this, check out our AI Receptionist Setup service.